Transforming Faces is a small Canadian charity that provides free multi-disciplinary cleft care for children and adults in developing countries. We work in partnership with local cleft specialists and fund community-based medical teams. We go beyond the initial surgery, meaning wherever possible our local cleft teams include: audiologists, dentists, nurse co-ordinators, orthodontists, social workers, speech therapists and surgeons.  Our hope is that children and adults with cleft lip and palate can access local, comprehensive care that will allow them to lead full and happy lives.

Under the supervision of the Executive Director, the Communications & Stewardship Coordinator will play an important part in developing and implementing the organization’s communications, programming and fundraising operations in the following areas:

External Outreach & Communications

  • Develops marketing and advocacy strategies
  • Implements an annual communication plan, with input from internal stakeholders
  • Coordinates the design and production of all electronic and written communication, including annual report, newsletters, eNews, project briefings, and promotional materials
  • Responsible for media relations
  • Maintains Transforming Faces (TF) website, implements SEO best practices, and coordinate web hosting
  • Responsible for advertising – both online (Google Grants, Google Image Ads & Facebook Ads) and in print
  • Responsible for creating weekly content for the blog, with input from internal stakeholders
  • Responsible for weekly and monthly analytical reporting
  • Manages social media channels (Facebook, Twitter, G+, YouTube and LinkedIN) and connect with cleft community
  • Monitors the international cleft and related health sector, including social media discussions
  • Coordinates with suppliers and vendors, such as graphic designers

Fundraising & Donor Stewardship

  • Coordinates and develops fundraising activities, including: mail appeals, grant proposals, corporate sponsorship appeals, and third party events
  • Leads the identification, cultivation, solicitation and stewardship of donors and sponsors
  • Identifies annual fundraising goals and priorities, and oversees budget  
  • Manages SUMAC, TF’s donor information system
  • Supports donor recognition and relationship development efforts including coordinating thank you letters, donor surveys and donor appreciation events
  • Acts as the main point of contact for all donor and prospect inquiries 
  • Develops fundraising presentations and represents TF at events, conferences and other networking opportunities
  • Manages third party fundraising events and contracts
  • Provides resources and training to support TF partners with their local fundraising efforts
  • Collaborates in the set up of Friends of Transforming Faces (USA)

Proposal Development

  • Liaises with project partners to collect information, write grants and fulfill reporting requirements
  • Researches and maintains a database of potential grant opportunities
  • Maintains an accurate calendar of grant deadlines and ensures timely submissions

Fundraising Events

  • Manages event promotion, advertising, and media relations.
  • Provides Office Coordinator with logistical support for annual TF events

Internal Communications

  • Works with program staff, overseas partners and international medical personnel to interpret medical and program outcomes into reports, information pieces, testimonials and stories
  • Facilitates communication with and among project partners to support local communications goals and to generate best practices among projects (stories of team activities and patient outcomes)
  • Facilitates online partner forum & networking
  • Collaborates and provides insight into partner’s social media outreach

Required Skills:

  • Degree in communications, marketing, fundraising or related field preferred
  • 3 years’ experience in fundraising, donor stewardship and/or marketing
  • Previous proposal writing, fundraising and event management  experience required
  • Excellent research, data management and data analysis skills
  • Proven ability to work with a diverse group of stakeholders in a cross-cultural team environment
  • Spanish language skills are an asset
  • Experience with SUMAC, WordPress, Photoshop and Hootsuite are an asset
  • Must have excellent written and oral communication skills
  • Strong attention to detail and the ability to multi-task
  • Ability to meet tight deadlines
  • Self-motivated and organized
  • Ability to conduct international travel is desirable

Please submit your resume, cover letter and salary expectations by October 1, 2014.  All submissions must be submitted electronically to []

No phone calls, visits or mail please.

We encourage only those candidates with the above specified qualifications to apply. TF thanks all applicants but only those selected for an interview will be contacted.